Customer returns are rare, but are expected with any retail operation.
If a customer wants to return an item due to an error on the part of Endless Aisles (e.g. mis-pack, damage in transit, short-dated product), you can submit a refund claim with us, and we will refund the product(s) and shipping fees as a credit to your Phillips account. You will reverse the charge to your customer, and you can chose whether to return the item to us (exception cases), or get rid of it via donation or other disposal methods.
We do reserve the right to audit refund requests in the case of multiple or excessive claims.
If a customer wants to return an item because they simply don’t like the product, it is your responsibility to set your own return policies for your retail store. Many of the pet food brands have a satisfaction guarantee and will refund you if a customer is not satisfied with the product; this will be managed between you and the manufacturer or however you have managed this in the past.
To start a refund request, please:
- Send an email: email@example.com
- Subject Line: REFUND - <Store Name> - <Account Number>
- Details: Please outline all details around the refund, including the order number and any product details