Customer returns are rare, but are expected with any retail operation.
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In the case of a return we cover, please complete a refund request. We will then refund the product(s) and shipping fees as a credit to your Phillips account. You will reverse the charge to your customer, and you can choose whether to return the item to us (exception cases), or get rid of it via donation or other disposal methods.
We do reserve the right to audit refund requests in the case of multiple or excessive claims.
Unfortunately, we will not be able to provide call tags or return slips after a refund.
To start a refund request, please:
- Fill Out This Form