Although our fill rate is very high with FedEx, we recognize that sometimes mistakes will be made. If there are issues with an order, as a result of actions by Endless Aisles or FedEx, some costs can be covered by a credit to your account. In order to receive a credit, you must email all details to firstname.lastname@example.org, and our support team will assist you as soon as possible. See the following diagram for an example of possible issues and whether they are covered by our credit policy:
|What We Cover||What We Don't Cover|
If you experience an issue that is not covered by our credit policy, and would still like to notify us, please send an email to email@example.com.
Credit requests must be submitted within thirty days of the customer's order date. Endless Aisles reserves the right to audit all credit requests and investigate any issues before applying a credit to your account.
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