What is Endless Aisles' credit policy?

Although our fill rate is very high with FedEx, we recognize that sometimes mistakes will be made. If there are issues with an order, as a result of actions by Endless Aisles or FedEx, some costs can be covered by a credit to your account. In order to receive a credit, you must email all details to [e-mail], and our support team will assist you as soon as possible.  See the following diagram for an example of possible issues and whether they are covered by our credit policy:

What We Cover	What We Don't Cover
Products that are damaged in transit Orders delivered with incorrect product(s) Products that are expired upon receipt Orders that are delivered to an incorrect address	A customer not being satisfied with their product A customer placing an order for the wrong item An order that is submitted in error An order that is submitted with an incorrect address An order that turns out to be fraudulent An order that has a Proof of Delivery from the carrier

If you experience an issue that is not covered by our credit policy, and would still like to notify us, please send an email to [e-mail].

Credit requests must be submitted within thirty days of the customer's order date. Endless Aisles reserves the right to audit all credit requests and investigate any issues before applying a credit to your account.