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EA Support

  • Total activity 194
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Activity overview

Latest activity by EA Support
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    EA Support created an article,

    Product Updates 4/12/19

      Updates this week include MAP updates for Purina and Mars products.  Please check the MAP violations tool in your EA portal to ensure you are following all policies. Also, numerous products have ...

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    EA Support created an article,

    Product Updates 3/15/19

    Updates this week include MAP changes for Tropiclean, Royal Canin, and Plato.  Please check your MAP violations page in the EA portal to ensure you are staying compliant. Also, the brands Canine Ca...

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    EA Support created an article,

    Product Updates 2/22/19

    The following brands all recently updated their MAP policies.  Please check your MAP violations page in the EA portal to make sure you are not violating new MAP policies. JMS MARS Simple Solution ...

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    EA Support created an article,

    Product Updates 2/8/19

    The following brands all updated their MAP policies.  Please check the Price control section of your EA portal to ensure you are staying compliant. Canine Caviar Chicken Soup for the Soul Petcurea...

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    EA Support created an article,

    Product Updates 2/1/19

    Champion is updating their MAP policy for numerous ORIJEN and ACANA products.  This change is effective 2/1, so please check the Price control section of your EA portal to ensure you are staying co...

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    EA Support created an article,

    How do I create a replacement order?

    If there was an issue with your customer's order, and now they need replacement products, you will need to submit a replacement order.  Continue reading for instructions on how to do this with the ...

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    EA Support created an article,

    Product Updates 1/22/19

    Diamond recently updated their MAP policy for numerous products.  Please view the changes in the price control section of your EA portal. Also, a total of 26 products were discontinued.  For more d...

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    EA Support created an article,

    Upcoming Taste of the Wild size changes

    Taste of the Wild is changing its product sizes for numerous dog food bags.  All 30-lb bags are changing to 28-lb bags, and all 15-lb bags are changing to 14-lb bags.  For now, Endless Aisles still...

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    EA Support created an article,

    Product Update 1/11/19

      Product updates this week include MAP changes for Halo, Petmate, and Wellpet.  View the new MAP prices in the price control section of your EA portal. Also, we have added new Halo and Canine Cavi...

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    EA Support created an article,

    Product Update 12/11

    Updates this week include Dr. Tim's MAP changes.  View all MAP prices in the Price Control Tool of your EA portal. Also, numerous brands had images and descriptions updated this week.  View the tab...