Avatar

EA Support

  • Total activity 208
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 12
  • Subscriptions 103

Articles

Recent activity by EA Support Sort by recent activity Recent activity Votes
  • What is Endless Aisles' credit policy?

    Although our fill rate is very high with FedEx, we recognize that sometimes mistakes will be made. If there are issues with an order, as a result of actions by Endless Aisles or FedEx, some costs c...

  • What is the time in transit for Endless Aisles shipments?

    An Endless Aisles package's time in transit is anywhere from 1-3 business days under normal conditions, depending on how far the customer is from our 2 warehouses in Cranburry, NJ and Las Vegas, NV...

  • How can I tell if I am violating MAP?

    Endless Aisles is excited to announce our new MAP Violations Tool!  With the click of a button, retailers can now see all products in their catalog that are violating a MAP policy.  Continue readin...

  • Product Updates 2/22/19

    The following brands all recently updated their MAP policies.  Please check your MAP violations page in the EA portal to make sure you are not violating new MAP policies. JMS MARS Simple Solution ...

  • Product Updates 2/8/19

    The following brands all updated their MAP policies.  Please check the Price control section of your EA portal to ensure you are staying compliant. Canine Caviar Chicken Soup for the Soul Petcurea...

  • How do I create a replacement order?

    If there was an issue with your customer's order, and now they need replacement products, you will need to submit a replacement order.  Continue reading for instructions on how to do this with the ...

  • Where can Endless Aisles ship to?

    Endless Aisles can ship products to every state in the contiguous USA. Unfortunately, we are unable to ship packages to Hawaii, Alaska, or other countries outside the USA. Additionally, due to the...

  • Product Updates 2/1/19

    Champion is updating their MAP policy for numerous ORIJEN and ACANA products.  This change is effective 2/1, so please check the Price control section of your EA portal to ensure you are staying co...

  • What will I be charged for Shipping & Handling?

      We have very competitive rates with FedEx due to the volume of orders we ship through the platform. Rates vary based on: The number of items in the order The weight of the items in the order The...

  • Product Updates 1/22/19

    Diamond recently updated their MAP policy for numerous products.  Please view the changes in the price control section of your EA portal. Also, a total of 26 products were discontinued.  For more d...