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Alexander Gray

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  • Can you create re-orders with Special Ordering?

    Many retailers using Special Ordering have been wondering if it is possible to re-order previously bought items for repeat customers. We are happy to announce that this feature is now here! Simply ...

  • Why do I need to enter my customer's email when I use Special Ordering?

    Like most eCommerce sites, we require you to input your customer’s email when you use Special Ordering because we need an email address in order to send transactional emails. It is in your and your...

  • How does invoicing work?

    When you make a sale through Endless Aisles, you’re selling products that you do not inventory. We’ve tried to keep invoicing as simple as possible, and as similar to how you normally get an invoi...

  • How do I manage sales tax?

    Sales tax is a retail point-of-purchase tax imposed by state and local governments that is paid by the purchaser for goods and services. As a business owner, you are required to assess sales tax, c...

  • How do I change retail prices for Special Ordering and Shopify?

    Updating retail prices in Shopify and Special Ordering used to be a hassle. Well, it just got easier! You no longer need multiple spreadsheets and data sources to manage your retail prices. Now, yo...

  • How can I tell if I am violating MAP?

    Retailers can now see all products in their catalog that are violating a MAP policy, all in once place. Another click of a button will allow retailers to update all MAP violations to the standard M...

  • What will I be charged for Shipping & Handling?

    We have very competitive rates with FedEx due to the volume of orders we ship through the platform. Rates vary based on: The number of items in the order The weight of the items in the order The d...

  • How will I access my data and how will it be kept safe?

    Keeping your data safe is one of our core promises with Endless Aisles. While we ensure that no third parties can access your data, we have also made it seamless for you to access it via your End...

  • What kind of reporting will I have access to?

    Keeping your data safe is one of our core promises with Endless Aisles. While we ensure that no third parties can access your data, we have also made it seamless for you to access it via your Endle...

  • What if I don't have an email service provider?

    If you are creating Special Orders, all transactional e-mails (order confirmation, shipment and tracking notification) will be sent automatically through a Phillips-owned e-mail service provider. T...