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Endless Aisles Customer Experience Team

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Recent activity by Endless Aisles Customer Experience Team Sort by recent activity Recent activity Votes
  • How can I monitor delivery status updates in Shopify?

    Endless Aisles is happy to announce that we have improved our process for updating tracking numbers in Shopify.  Now, you will see that your Shopify orders receive labels to show when they are in t...

  • Product Updates 101819

    Updates for Endless Aisles include several image updates, particularly for Purina which is undergoing a packaging update. Additionally, several products have been discontinued, and we've also updat...

  • Product Updates 10119

    Updates for Endless Aisles include MAP updates for Chicken Soup of the Soul, I and Love and You and Nature's Recipe. Please check the MAP violations tool in your EA portal to ensure you are followi...

  • New Pet Krewe Halloween Costumes for Endless Aisles

    Endless Aisles is excited to announce that we have added new products for the brand Pet Krewe to our assortment!  Just in time for the Halloween season, Endless Aisles retailers will soon be able t...

  • What is Endless Aisles' credit policy?

    Although our fill rate is very high with FedEx, we recognize that sometimes mistakes will be made. If there are issues with an order, as a result of actions by Endless Aisles or FedEx, some costs c...

  • How do I make sure I am maintaining healthy margins with my Endless Aisles orders?

    With Endless Aisles’ Special Ordering, we’ve made it easy for you to get a transparent view of your wholesale costs and margin on orders, so you can be sure that you are making money with every ord...

  • How do I add or edit profiles in Endless Aisles?

    If you have admin privileges in Endless Aisles, you can add or edit other people's profiles.  All you need to do is log into Endless Aisles (https://app.endlessaisles.io/app/login) and go to the Te...

  • How do I create a replacement order?

    If there was an issue with your customer's order, and now they need replacement products, you will need to submit a replacement order. Continue reading for instructions on how to do this with Speci...

  • Can I accept payments without using Stripe?

    Retailers can accept cash or non-Stripe payments for Special Orders. Simply select “Other Payment Collected” at checkout to collect.         *Endless Aisles’ Other Payments feature is for in-store...

  • Why do I need to enter my customer's email when I use Special Ordering?

    Like most eCommerce sites, we require you to input your customer’s email when you use Special Ordering because we need an email address in order to send transactional emails. It is in your and your...