EA Support

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  • Product Update 11/16

      Updates this week include several discontinued items, and also description and image updates.  Please see the tables below, and the spreadsheets that are attached for full details.          

  • Product Update 11/9

      Petsafe, Midwest, and Vital Essentials all had updates to their MAP policies this week.  Please check your EA portal to see all items that were affected.  For tips on how to manage MAP, view our ...

  • What is the time in transit for Endless Aisles shipments?

    An Endless Aisles package's time in transit is anywhere from 1-3 days on normal business days, depending on how far the customer is from our 2 warehouses in Cranburry, NJ and Las Vegas, NV.  See th...

  • How do I add or edit profiles in the EA portal?

    If you have admin privileges in the EA portal, you can add or edit other people's profiles.  All you need to do is log in to the portal (https://app.endlessaisles.io/app/login) and go to the Team S...

  • Catalog Update 11/2

      There were numerous discontinued products this week.  Please consult the table below, and the attached excel spreadsheet for more details. Also, we added several new products to our catalog.  Ple...

  • What is Shopify?

    Shopify is a leading e-commerce platform. It offers a complete e-commerce solution that allows you to set up an online store to sell your goods. It lets you organize your products, customize your s...

  • How do I handle merchandising with the ecommerce plugin?

    Merchandising thousands of products is not easy. Luckily, with the Endless Aisles e-commerce plugin, we provide all the meta tags you need to make those merchandising decisions. We will always tag ...

  • How do you handle refunds for e-commerce customers on Shopify?

    All refunds to customers shopping on your Shopify site need to be submitted through the Shopify platform. Once you’ve refunded your customer for an item or order, you can request to receive a cred...

  • Does Special Ordering have autoship options?

    Unfortunately, autoship is a feature that is only available to those who wish to build an e-commerce website on Shopify. This application is usually offered for an additional cost in the Shopify Ap...

  • How do I change retail prices for Special Ordering and Shopify?

      Updating retail prices in your Shopify and Special Ordering portal used to be a hassle... Well, it just got easier!  You no longer need multiple spreadsheets and data sources to manage your retai...