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EA Support

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  • What will I be charged for Shipping & Handling?

      We have very competitive rates with FedEx due to the volume of orders we ship through the platform. Rates vary based on: The number of items in the order The weight of the items in the order The...

  • Upcoming Taste of the Wild size changes

    Taste of the Wild is changing its product sizes for numerous dog food bags.  All 30-lb bags are changing to 28-lb bags, and all 15-lb bags are changing to 14-lb bags.  For now, Endless Aisles still...

  • Can I make money with Endless Aisles?

      The goal of endless Aisles is to help you win back the sales your customer isn't making with you. Research shows that about 50% of your customer's wallet is being spent outside your store, and t...

  • Product Update 1/11/19

      Product updates this week include MAP changes for Halo, Petmate, and Wellpet.  View the new MAP prices in the price control section of your EA portal. Also, we have added new Halo and Canine Cavi...

  • Product Update 12/11

    Updates this week include Dr. Tim's MAP changes.  View all MAP prices in the Price Control Tool of your EA portal. Also, numerous brands had images and descriptions updated this week.  View the tab...

  • How do I change retail prices for Special Ordering and Shopify?

      Updating retail prices in your Shopify and Special Ordering portal used to be a hassle... Well, it just got easier!  You no longer need multiple spreadsheets and data sources to manage your retai...

  • Product Update 11/16

      Updates this week include several discontinued items, and also description and image updates.  Please see the tables below, and the spreadsheets that are attached for full details.          

  • Product Update 11/9

      Petsafe, Midwest, and Vital Essentials all had updates to their MAP policies this week.  Please check your EA portal to see all items that were affected.  For tips on how to manage MAP, view our ...

  • What is the time in transit for Endless Aisles shipments?

    An Endless Aisles package's time in transit is anywhere from 1-3 days on normal business days, depending on how far the customer is from our 2 warehouses in Cranburry, NJ and Las Vegas, NV.  See th...

  • How do I add or edit profiles in the EA portal?

    If you have admin privileges in the EA portal, you can add or edit other people's profiles.  All you need to do is log in to the portal (https://app.endlessaisles.io/app/login) and go to the Team S...