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Endless Aisles Customer Experience Team

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Recent activity by Endless Aisles Customer Experience Team Sort by recent activity Recent activity Votes
  • How do I manage sales tax?

    Sales tax is a retail point-of-purchase tax imposed by state and local governments that is paid by the purchaser for goods and services. As a business owner, you are required to assess sales tax, c...

  • How can I tell if I am violating MAP?

    Retailers can now see all products in their catalog that are violating a MAP policy, all in once place. Another click of a button will allow retailers to update all MAP violations to the standard M...

  • Does Special Ordering have autoship options?

    Unfortunately, autoship is a feature that is only available to those who use our Web Integration tool with Shopify. This application is usually offered for an additional cost in the Shopify App Sto...

  • How do I control whether an order goes through my own home delivery vs. the Endless Aisles fulfillment in my Shopify account?

    Some of you might already have home delivery in your local area using the inventory you have in-stock in your store and want to continue to use it where possible via your online store.    With your...

  • What if I don't have an email service provider?

    If you are creating Special Orders, all transactional e-mails (order confirmation, shipment and tracking notification) will be sent automatically through a Phillips-owned e-mail service provider. T...

  • How can I make sure my customers know about home delivery and my online store?

    Once you’re set up with Endless Aisles Special Ordering or Web Integration, you’ll need to make sure your store associates are trained to know how to use it. We’ve made the interface super simple t...

  • Can you create re-orders with Special Ordering?

    Many retailers using Special Ordering have been wondering if it is possible to re-order previously bought items for repeat customers. We are happy to announce that this feature is now here! Simply ...

  • Can I change the default shipping fee in Special Ordering?

    During on-boarding for Special Ordering, you will have the option to change our default shipping fee of $5.95. Although we are working towards having an option for you to change this yourself in th...

  • What happens when there is a conversion?

    We all know what a headache a conversion can be for a retailer. Between communicating the change to your customers, updating prices, or digging through Excel files and updating marketing materials,...

  • Where can we access our customer's data?

    You may access your customer’s information after they place an order by clicking on the ‘Orders’ tab to the left of your portal. In this section, there will be an entire history of your transaction...