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Endless Aisles Customer Experience Team

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Recent activity by Endless Aisles Customer Experience Team Sort by recent activity Recent activity Votes
  • How do I create a replacement order?

    If there was an issue with your customer's order, and now they need replacement products, you will need to submit a replacement order. Continue reading for instructions on how to do this with Speci...

  • Can I accept payments without using Stripe?

    Retailers can accept cash or non-Stripe payments for Special Orders. Simply select “Other Payment Collected” at checkout to collect.         *Endless Aisles’ Other Payments feature is for in-store...

  • Why do I need to enter my customer's email when I use Special Ordering?

    Like most eCommerce sites, we require you to input your customer’s email when you use Special Ordering because we need an email address in order to send transactional emails. It is in your and your...

  • How can I tell if I am violating MAP?

    Retailers can now see all products in their catalog that are violating a MAP policy, all in once place. Another click of a button will allow retailers to update all MAP violations to the standard M...

  • What do I do about FedEx delivery exceptions?

    If you received a notification from FedEx about a delivery exception, please first check to make sure the customer information in their system matches what you have on your Endless Aisles order pag...

  • How do I contact Endless Aisles?

    The Endless Aisles team can be reached either by phone or email. Please use one of the addresses below that best matches what issues you're experiencing: Email: help@endlessaisles.io - This is th...

  • How do I manage catalog push permissions for Shopify?

    One of the great benefits of integrating your Shopify site with Endless Aisles is having access to free product updates. Brands regularly update their images, descriptions, titles, and other inform...

  • Product Updates 9619

    Updates for Endless Aisles this week include tag updates for PetGuard as well as updates to descriptions and images for several brands. Additionally, several products have been discontinued as well...

  • Product Update 81519

    Updates for Endless Aisles this week include product discontinuations from fourteen brands. Remember: discontinued products will be automatically removed from your catalog once we run out of invent...

  • Product Update 8219

    Updates for Endless Aisles this week include product discontinuations from six brands. Remember: discontinued products will be automatically removed from your catalog once we run out of inventory f...